Privacy Policy

Effective date: September 10, 2026

This Privacy Policy explains how PARA EL ALMA LLC, 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States, operates 12Astral and handles personal information. Questions or requests may be sent to soporte@paraelalma.co.

Information we collect

We collect information you provide when you create or use an account, such as your name, email address, account credentials, business or brand details, communications with us, and content or files you choose to submit.

To generate a report, you or your authorized users may submit information about a client or another person, including name, date, time and place of birth, relationship information and report preferences. Such information can be personal information and, depending on context, may be sensitive. You should provide only the information needed for the requested report.

We also collect transaction records, purchased-credit balances, report-generation records, device and browser information, approximate location inferred from technical signals, log data, and information about how the service is used. Payments are handled by payment-service providers. We receive transaction status and limited payment-related information, but do not store complete payment-card details.

How we use information

We use information to create and maintain accounts; process credit purchases; generate, deliver and improve reports; provide support; prevent fraud, abuse and security incidents; comply with legal obligations; communicate service-related messages; and understand and improve the performance and use of our service.

Report inputs may be processed through automated systems and artificial-intelligence-assisted tools to produce the requested output. Do not submit information you are not authorized to provide. We do not use your information for purposes incompatible with this Policy without a lawful basis or notice where required.

Service providers, cookies and analytics

We may use carefully selected categories of providers that help us host and operate the service, process payments, deliver email, provide customer support, secure systems, measure performance, prevent abuse and analyze service use. Those providers may process information only as needed to provide their services to us and subject to appropriate contractual or legal safeguards.

We and our providers may use cookies, local storage and similar technologies to keep the site working, remember preferences, measure traffic and understand usage. You can manage some cookies through browser settings; disabling them may affect site features. We may also use advertising or measurement technologies where permitted by applicable law and subject to the choices made available to you.

Information about third parties and international transfers

If you submit another person’s information, you are responsible for having the necessary notice, permission or other lawful basis. You must not submit data in a way that violates privacy, consumer-protection or other applicable law.

Our providers and systems may process information in the United States and other countries. Where required, we use appropriate measures for cross-border transfers. We may disclose information when reasonably necessary to comply with law, enforce these Terms, protect rights and safety, investigate abuse, or in connection with a corporate transaction, subject to applicable law.

Retention and security

We retain information for as long as reasonably necessary for the purposes described here, including to operate your account, maintain records, resolve disputes, enforce agreements and meet legal obligations. Retention periods vary by information type and context. You are responsible for retaining copies of reports you need; we do not guarantee recovery of deleted content.

We use reasonable administrative, technical and organizational measures designed to protect information. No internet transmission or storage system can be guaranteed completely secure, so please use the service thoughtfully and protect your account credentials.

Your choices and requests

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or information about the processing of your personal information. You may also opt out of promotional communications using the method provided in those messages. To make a privacy request, email soporte@paraelalma.co. We may need to verify your identity and may retain information where law permits or requires it.

12Astral is not directed to children. You must be 18 or older to create or use an account. If you believe a minor has provided personal information in violation of this Policy, contact us.

Changes and contact

We may update this Policy from time to time. We will post the updated version with a new effective date. Your continued use after the effective date is subject to the updated Policy, to the extent permitted by law.

Contact: PARA EL ALMA LLC, 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States — soporte@paraelalma.co.